Effective Date: 31/10/24

Welcome to the privacy policy of Removals & Storage Experts. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data, your privacy rights, and how the law protects you, in compliance with the General Data Protection Regulation (GDPR) in the UK and other applicable data protection laws.

1. Who We Are

Removals & Storage Experts (“we”, “us”, “our”) provides removal and storage services across the UK. We are the data controller responsible for your personal data collected through our website https://removalsandstoragex.com.

2. Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: Name, title.

• Contact Data: Email address, phone number, postal address.

• Technical Data: IP address, browser type, location, operating system.

• Usage Data: Information about how you use our website and services.

• Marketing and Communications Data: Your preferences in receiving marketing from us.

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct Interactions: Filling in forms on our website, contacting us by phone, email, or post.

• Automated Technologies: Interaction with our website using cookies and similar tracking technologies.

4. How We Use Your Data

We use your data in the following ways:

• Service Provision: To respond to inquiries, provide services, and manage bookings.

• Customer Relationship Management: To manage our relationship with you, including notifying you of changes to our services.

• Marketing: To send you information about our services if you have opted in to receive it.

• Legal Compliance: To meet our legal obligations or in connection with a legal claim.

5. Legal Basis for Processing

Under GDPR, we must have a lawful basis for processing your data. We process your personal data under the following lawful bases:

• Consent: When you have given consent for marketing communications.

• Performance of a Contract: When processing is necessary to fulfil a service request.

• Legitimate Interest: For operational purposes and improving our services.

• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

6. Sharing Your Data

We will not share your personal data with third parties for marketing purposes. We may need to share your personal data with trusted service providers or where required by law.

7. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

10. Your Rights

Under GDPR, you have the following rights:

• Access: Request access to your personal data.

• Correction: Request correction of inaccurate personal data.

• Erasure: Request erasure of your personal data.

• Restriction: Request restriction of processing your personal data.

• Data Portability: Request transfer of your personal data to you or a third party.

• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

If you wish to exercise any of these rights, please contact us using the details below.

11. Cookies

We use cookies on our website to provide a better user experience. For more information on how we use cookies, please refer to our Cookie Policy.

12. Contact Us

If you have any questions or concerns regarding this privacy policy or our privacy practices, please contact us at:

Removals & Storage Experts
https://removalsandstoragex.com
Email: info@removalsandstoragex.com
Phone: 0208 3517 101

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

Thank you for taking the time to read our privacy policy. Your privacy is important to us, and we are committed to ensuring that your personal data is protected.