FAQs
Take a look at these Frequently Asked Questions below to learn more about our services..
FAQs
Do you provide free storage boxes?
While we don’t provide free boxes, we do offer high-quality storage boxes at competitive prices to help you securely pack your belongings. Our durable storage boxes are ideal for protecting your items during collection, storage, and delivery. If you need assistance with packing, we also offer professional packing services—simply let us know your requirements when booking.
Do you provide packing materials or packing services?
Yes, we offer high-quality packing materials, including boxes and protective wraps, as well as professional packing services. Our team ensures your items are securely packed and handled with care during the collection and storage process.
Can I access my items in storage?
Our storage service is designed to be full-service, meaning we handle everything for you, including collection, storage, and delivery. While we don’t provide self-access to the storage facility, our team can deliver specific items to you whenever needed. Simply let us know what you require, and we’ll arrange it for you.
How secure is your storage facility?
Our storage facility is equipped with 24/7 CCTV monitoring, on-site staff, and advanced climate control systems to protect your belongings from damp or extreme temperatures. We also use specialist packing and handling techniques to ensure your items are safe and well cared for at all times.
Is this service better than standard self-storage?
Unlike traditional self-storage, we handle the entire process for you. There’s no need to transport your belongings yourself or visit a facility. Our team collects your items, stores them securely, and delivers them back to you when needed. It’s a more convenient, stress-free alternative, especially for busy Londoners.
Do you offer short-term or long-term storage?
Yes, we offer both short-term and long-term storage options. Whether you need a place to store your belongings for a few weeks during a move or for several months or years, our flexible storage plans are tailored to suit your needs.
What items can I store with your service?
You can store almost anything with us, from furniture and household belongings to business inventory, office equipment, and specialist items like artwork or documents. If you’re unsure whether we can store a specific item, feel free to contact us for guidance.
How does your storage collection and delivery service work?
Our service is designed to make storage hassle-free. First, you book a collection by letting us know what items you need stored and when. Our professional team will then collect your belongings from your location, securely pack them, and transport them to our storage facility. When you’re ready to retrieve your items, we’ll deliver them directly to your chosen address.
Do removals companies dismantle furniture?
Yes, most professional removals companies offer furniture dismantling and reassembly services, either as part of their packages or for an additional fee. This is particularly useful for large items like wardrobes, beds, or dining tables that might not fit through doorways or into moving vehicles. Our experienced team ensures your furniture is dismantled and reassembled safely and efficiently—simply let us know during your quote request if you’d like this included.
What is the average cost of removals in the UK?
The average cost of removals in the UK depends on factors like the size of your property, the distance to your new location, and additional services such as packing or storage. For a typical 3-bedroom house, removal costs can range from £800 to £1,500, which includes loading, transport, and unloading. To get an accurate quote tailored to your move, request a free, no-obligation estimate from our team.
How far in advance should I book a removal company?
It’s recommended to book your removal company 4–6 weeks in advance, especially during busy periods such as summer or the end of the month. Booking early ensures the best availability and reduces the stress of last-minute planning. If you’re in need of a last-minute removal, many companies, including ours, offer flexible solutions to accommodate short-notice moves.
What happens if my moving date changes?
We understand that moving dates can sometimes change. Let us know as soon as possible, and we’ll do our best to adjust our schedule to accommodate your new moving day.
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